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Krystal Resorts Reveals Top Strange Vacation Complaints

Many travelers out there have certain needs when they are on a vacation, and Krystal Resort is aware of this. While our resort strives to provide an amazing experience for all guests, there are still times when a traveler finds the need to make a complaint. Sometimes, these complaints don’t have anything to do with the service provided or the staff members employed at the resort, and can even be quite funny. Here are some of the Krystal Resorts Complaints Prevention Team’s top strange vacation complaints.

1. One traveler visiting the beach complained that that the sand didn’t look like how it did in the brochure, stating they chose that the beach due to the white color but upon arrival it looked more yellow.

2. One family decided that a water park would be a nice way to spend time together during their vacation. However, they claimed that no one told them they had to bring their swimsuits or towels. They assumed these items were included in the ticket price.

3.  On a holiday to India, one traveler found issue with the type of food served in the area, saying she didn’t understand why every restaurant served spicy food, especially curry.

Krystal Resorts Complaints Prevention Team shares that while these complaints are somewhat off-the-wall, these situations do still serve a purpose. The truth is that while common sense is important, these issues still upset whoever made the complaint. Having compassion in regards to their feelings, no matter how odd their issue is should be the top priority of the staff. Sometimes having an ear to listen to a problem or a simple apology and offering any assistance is all guests need to be kept happy.

Krystal Resorts Recommends Strategies for Resolving Complaints

Krystal Resorts complaints prevention team recognizes that travelers on vacation will tend to selects hotels or resorts that are reviewed highly and have a certain reputation. Therefore, there is a certain level of expectation for a guest staying in such accommodations and the staff must be constantly attentive to all needs. Although it is not always possible to completely satisfy every guest during a stay, it is important to always be diligent by doing the right thing and coming up with solutions for any situation that arises.

The resolution of complaints begins and ends with professional staff. Krystal Resorts complaints prevention team knows that properly training staff to handle guest complaints is the first line of defense for ensuring continued success for a business that will be respected and visited by guests.

  • Assigning staff members specific responsibilities will inform each of them of their capabilities in regards to helping guests. Although a particular staff member might not be readily equipped to resolve complaints, it is important to know the basics of initiating the process and bringing in somebody else who can follow through with a guest promptly.
  • Regularly training staff is the key to being efficient. Any new changes or procedures must be communicated clearly with staff so that everybody is on the same page and there is no room for confusion.
  • Always being courteous to guests is the cornerstone of excellent service. Staff who express appreciation and have manners by using appropriate language will make a significant impact on the experiences of guests. It is a simple but highly effective practice.