Krystal Resort Complaint Reduction Team understands that the people who work at and run hotels and resorts would love it if they never heard a guest complaint. That would be a signal that they are doing the right things and that they are doing what they need to do to be successful. If you ask the employees who are the most important person at the hotel when it comes to preventing complaints, you will hear many answers. Some will say it is the management or the role of the Krystal Resort Complaint Reduction Team. Others will say that it is the role of all of the employees.
The real person that is the best at preventing guest complaints is the guest themselves. They are the ones that know what they expect and they are the ones that will do the complaining if they feel a need. What is most important for hotels and resorts to realize is that just because a guest does not complain; it does not mean that everything was perfect.
That is the reason that the Krystal Resort Complaint Reduction Team needs to have ways to find out what the guests like about a hotel and what they do not like. There are a few ways to do this.
- Surveys – These can be filled out while a guest is staying at the hotel or after they have left. Offering online surveys can help the hotel or resort find out what they need to improve.
- Ask the guest – The staff at a hotel should not be afraid to ask a guest if they need anything. They may find out that something is missing and can fix it right away.